At InnerHour, we appreciate and value you for entrusting us with some of your most personal and private details. We are committed to respecting the privacy and confidentiality of your information.
In order to guarantee privacy to the client, we maintain the client’s anonymity and work in accordance with confidentiality policies to ensure that all personal and health information received is maintained and transmitted through a highly secure environment.
“InnerHour”, “theinnerhour.com”, “TIH”, “IH”, “Company”, “Firm”, “we”, “our”, “us”, “Service Provider” or similar terminology are all in reference to InnerHour as a provider of services for the remainder of this document.User
“Client”, “user”, “you”, “your” or other similar terminology are all in reference to you as the user of the website as a recipient of our services and resources for the remainder of this document.Psychological Wellness Professional
“Psychological Wellness Practitioner”, “Psychological Wellness Professional”, “Wellness Professional”, “therapist”, “wellness advisor”, “expert”, “doctor”, “consultant” or similar terminology are all in reference to the Psychological Wellness Practitioner.
You acknowledge that you are providing your Personal Information out of your free will. You have the option to not provide us the personal information sought to be collected. You will also have an option to withdraw your consent at any point, provided such withdrawal of consent is intimated to us in writing to firstname.lastname@example.org.
If you do not provide us with your Personal Information or if you withdraw the consent at any point in time, we shall have the option to not fulfill the purposes for which the said Personal Information was sought and we may restrict your use of the website.
When using our services, you will be required to provide some personal information about yourself that can be used to contact or identify you, such as your name, phone number, emergency contact number, gender, occupation, hometown, personal interests, your email address, reason(s) for cancelling an appointment with a healthcare professional, medical history and any other information that the consultant might require from you. We also collect information you provide from responses, assessments or the feedback you send to us. If you communicate with us by email or phone, any information provided in such communication may be collected as personal information (“Personal Information”).
The main reason we collect this Personal Information is to provide you a smooth, efficient and customised experience. The collection of Personal Information also enables the user to establish an account and profile that can be used to interact with our wellness professionals. You always have the option to not provide some or any personal information by choosing to leave those specific fields empty. You may change some of the information that you provide through your account page at the website.We may use your Personal Information to:
- Identify and reach you;
- Resolve service and billing problems via telephone or email;
- Assist you in scheduling appointments, remind you of upcoming or follow-up appointments, as well as cancelled appointments.
- Provide you with further information, products and services and newsletters;
- Better understand users’ needs and interests;
- Personalize your experience;
- Run statistical research (such research will only use your information in an anonymous way and cannot be linked back to you);
- Detect and protect us against error, fraud, and other criminal activity;
- Make disclosures as may be required under applicable law.
- Improve our website in order to better serve you;
- Allow us to better service you in responding to your customer service requests;
- Administer a contest, promotion, survey or other site feature;
- Quickly process your transactions.
Your information is used by the consultants to make better assessments about your condition and hence provide you with most suitable counselling service. Your Personal Information is held safe by the consultant working with you and not normally shared with other consultants. However, there may be certain occasions when the consultants collaborate to arrive at better diagnosis and tailor the counselling sessions. In such cases, only minimal information as required is shared with others.
We are dedicated to maintaining the privacy and integrity of your Personal Information. If you decide at any time that you no longer wish to receive certain communications from us, you can click on ‘Unsubscribe’ provided at the bottom of all communication and/or remove your phone number from your profile.
Updating Personal Information
If your Personal Information changes, or if you need to update or correct your Personal Information or have any grievance with respect to the processing or use of your Personal Information, for any reason, you may send updates and corrections to us at email@example.com. and we will take all reasonable efforts to incorporate the changes within a reasonable period of time. If your Personal Information is stored as part of your profile on the website, you can update your Personal Information from our website.
Some Personal Information, such as your answers to online assessments cannot be updated or deleted once submitted. If you would like us to remove your records from our system, please contact us at firstname.lastname@example.org. and we will attempt to accommodate your request if we do not have any legal obligation to retain such information.
Please note that we are required to retain certain information by law for record maintaining purposes (including but not limited to payment history, feedback, etc.), and there may also be residual information that will remain within our databases and other records, which, irrespective of any efforts by us to delete information, will not be removed from them.
You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all features or functionalities of the platform.
When you visit the website, our servers automatically record information that your browser sends (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, or the webpage you were visiting before you came to our services, pages of our website and services that you visit, the time spent on those pages, information you search for on our services, access times and dates, and other statistics. We use this information to analyse trends, administer the site, track your movement, gather broad demographic information for aggregate use, increase user-friendliness and tailor our services to better suit your needs.
InnerHour maintains the confidentiality of information disclosed during personal consultation. Any information shared during personal consultation is confidential, with certain exceptions where confidentiality may be breached. The case where confidentiality will be breached is if:
- the expert or InnerHour perceives there to be a serious and/or significant and/or imminent risk of harm to the health or safety of a person or the public or self;
- disclosure is required by law;
- you file a private healthcare claim and the insurer requires information.
Except for the reasons outlined above, the Personal Information shared on InnerHour will only be shared with others after permission has been granted by you orally or by way of email/letter/fax. All staff members and contracted third-parties of InnerHour, including all InnerHour professionals, employees, contracted professionals or trainees, are required to follow this confidentiality policy.
Third Party Disclosure
InnerHour does not sell or trade your Personal Information to third parties unless we provide you with advance notice. This however does not apply to any storage or transfer to and from website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, visitor information that is not personally identifiable may be provided to other parties for marketing, advertising, or other uses.
Disclosure to Healthcare Partners
InnerHour has partnered with MIRAI Health (www.miralhealth.com) to try to provide seamless healthcare services to our users across multiple platforms and hence the personal information provided by the user to InnerHour will be shared with MIRAI Health.
We employ administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorised access, use, and disclosure. When we collect, maintain, access, use, or disclose your Personal Information, we will do so using systems and processes consistent with industry standards in information privacy and security. None of the online video sessions are recorded.
In spite of the security measures undertaken by us, we strongly discourage you from posting your Personal Information in forums, comments or any other publicly accessible places on our website.
The website may contain links to other third party sites. The third party sites are not necessarily under the control of InnerHour. Please note that InnerHour is not responsible for the privacy practices of such third party sites. InnerHour encourages you to be aware when you leave the websites and to read the privacy policies of each and every third party site that collects Personal Information. If you decide to access any of the third-party sites linked to the websites, you do this entirely at your own risk. Any links to any partner websites is the responsibility of the linking party, and InnerHour shall not be responsible for notification of any change in name or location of any information on the websites. InnerHour is not responsible for the use of any Personal Information that you voluntarily disclose through a forum or through the website or other services.
Persons Below The Age of 18
Our services are not directed to persons under the age of 18 years. We do not knowingly allow or solicit anyone under the age of 18 to participate independently in any of our services.
Changes To Policy
To address the grievances of the users, InnerHour has set up a Grievance Redressal Forum.
In case you are dissatisfied with any aspect of our services, you may contact our Grievance Redressal Officer Mr Ashish Sangle at email@example.com
We assure you a time-bound response not exceeding one month from the date of your complaint.
Jurisdictional policies of InnerHour have been drafted in accordance and compliance with Indian laws. Any and all disputes arising between the user and InnerHour with regards to this Policy, including the interpretation of the terms of this Policy shall be subject to the exclusive jurisdiction of the courts at Mumbai, India.
Registered Address: 26/27, Khatau Building, 2nd Floor, A.D. Modi Marg, Fort, Mumbai, Maharashtra – 400001